Reset ont verizon fios

Newly Installed Verizon Fios ONT Box Showing Red VID Light. 05-22-2022 11:12 PM. A Verizon technician came to my home yesterday because my Internet wasn't letting me download photos and it was acting strange. When I did a Verizon Fios Speed test, it was poor. I contacted Verizon Tech Support and they too got a poor speed test on my Internet.

Reset ont verizon fios. So cable management should be simple enough. But yes, to answer your original question, you will need an ONT in your unit. As for ONT placement, all FiOS service (TV, Phone, and Internet) go through the ONT. If you were getting stand alone Internet you can pretty much put the ONT anywhere that you want.

Needing to constantly reset ONT. 05-24-2012 03:33 PM. The last 1-2 months, we've repetadly lost our internet connection, and had to reset the ONT to "fix" it until the next time the internet goes out. Here's the rundown of what happened: In March, out uploade speed decided it was '90s diaup. If I was lucky, I coukd manage 100 kB/s. Called Verizon.

Please enter a User ID using letters, numbers or dots. Characters such as &, $, %, / or space may not be used.ONT Model F2500. The ONT Model F2500 is designed for those who prioritize simplicity and ease of use. It offers a straightforward and reliable solution for connecting your home to the Verizon FiOS network. Key of the F2500 include: Plug-and-play setup: The F2500 is designed for easy installation.Jan 6, 2012 · The Internet light on the router goes Orange/Yellow and cycles on and off. Three things could cause this: A bad ONT. A bad coax connection between the ONT and the router. A bad router. Check you MOCA WAN stats: How to check MOCA stats. If your stats are low between the router and the ONT, but probably have a cabling problem.The WWE Network cannot be accessed on Verizon Fios, satellite television or through a cable provider. Instead, the WWE Network is a subscription based Internet streaming service av...Page 8: The Verizon Fios Difference. Verizon FiOS is 100% fiber-optic, bringing you state-of-the-art voice, TV and high-speed Internet service. With Verizon FiOS, your home is now ahead of its time. Verizon FiOS uses hair-thin strands of glass to carry information in the form of laser-generated pulses of light.Then, because of a power outage, the setup went to this: ONT to Router. Switch was removed, along with all other physical connections. Then, after power outage, the setup went back to: ONT to SWITCH, then from switch everything else side by side. Router in one port on the switch, and desktop etc into another port on the switch.So no and no. Very few things should stay powered on indefinitely. As a matter of fact, it will probably be the first thing you are asked when you call Verizon to troubleshoot an issue. If you base it on a router in this list, which is similar components, it should be rebooted every 1-2 months.Stream TV - Restart / Soft Reset. A soft reset (restart) can resolve issues like continuous resetting / rebooting, device crashing, freezing, device locks up and screen doesn't respond. A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In ...

The first is the easiest: just press and hold the “silence battery” button for 3 seconds! That’s it, problem solved… for 24 hours. The beeping will resume and the next day, exactly on schedule. This isn’t a bad solution considering it takes three seconds, it’s free, and it’ll buy you a full day of peace and quiet./r/Fios is a community for discussing and asking questions related to Verizon landline and Fios (TV, Internet, and Phone) services. For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a ...Verizon Fios Internet Service uses state-of-the-art fiber-optic technology to deliver broadband internet access to your business. Its fiber-optic technology and speed set Verizon Fios Internet Service apart from other solutions to provide you with: Faster connection speeds. More bandwidth for phone lines, data transfer, videos and television.Step 5 - Factory reset your Verizon Router. Your Fios router has various types of personal information saved on it ... My Verizon ONT connects coaxial for TV and ethernet for internet to a G1100.Reply. smith6612. Community Leader. 10-28-2011 09:45 PM. If it were a DHCP issue, the Link light on the ONT I don't think would be lit orange. For what I know about the ONTs, the link light should remain green, whereas the router should show an orange/amber colored light if it is unable to get a DHCP lease for the Internet light. Verizon's 2 ...24/7 automated phone system: call *611 from your mobile. Here's how to restart your Verizon Router.However after resetting verizon cable box it could not update or find internet connection. I even tried plugging ethernet cable in back. Not sure what to try next. Setup is: ONT>>>>Ethernet to my own modem/router>>>>Ethernet from LAN port to LAN port of verizion Actiontec modem.

I have had FiOs for many years with very old ONT and cable package. I had ethernet enabled and have been running a pair of Asus RT-AX92U which have been rock solid. I called to cancel the TV service and they forced me to upgrade my internet speed and then forced me to upgrade my ONT.The WWE Network cannot be accessed on Verizon Fios, satellite television or through a cable provider. Instead, the WWE Network is a subscription based Internet streaming service av...11-26-201012:54 PM. red or amber video light usually means insufficient 1550 light levels on the fiber. you need to schedule a repair ticket. An Accepted Solution is available for this post. 11-27-201007:35 AM. After a while, the "Fail" light on the ONT also came on and I lost cable, internet, and phone service.Fios Home Internet and. TV bundle packages. Get the best of Fios Home Internet and TV together-on the 100% fiber. optic network. Only pay for what you need with our great deals. Switch to Fios Home Internet. Plans start at $25/mo. with Auto Pay & select 5G mobile plans.Pressing and holding the red reset button located on the back of the FiOS Quantum Gateway G1100 will restore the gateway to the factory default settings shown on the sticker located on the side of your gateway. Use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.

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Resetting the Password for Your Verizon Router. Each of the Verizon routers will have a Reset button on the back side somewhere, usually with a red circle around it. To reset the router to factory defaults, press this button (using a pen or something similar), and hold it down until all the lights on the router blink and turn off, and then back ...Wireless Internet Services (Data Only) Reboot the Router. 2024-05-09 07:17:14.443. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. If you can't connect to your Wi-Fi router, rebooting or restarting the may help.The Verizon router (wan port connects to your intermediate router). The coax port on the verizon router connects to your in-house coax, to provide the moca bridge for your set-top boxes. The front router gets and address from Verizon. The wan ports on that one nat it, to an inside address (192.168.x.x for example).NEW ONT Model For some reason the picture is sideways. the power adapter is on the bottom and the ONT housing is mounted so all the ports on the ONT point down toward the floor. ONT has one port for the optical cable which I believe is the same used for high end servers and switches in data center applications. One RJ45 gigabit ethernet port.For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light. Follow Reddiquette, learn something new, and enjoy some blazing fast Fios.

How do I reset my Parental Controls for my FiOS TV? Almost all my channels are coming up as "Blocked by Parental Control" and require a PIN to open which I was never given. I have called technical support but their hours of operation are only from Mon-Fri 8:00am to 6pm.At Verizon, we're committed to maintaining the confidentiality of your online data and to keeping your account safe from cyber criminals, hackers and security breaches. We use enhanced technologies to protect your sensitive personal information. When you set up your My Verizon account, we'll ensure your account is as secure as possible by ...No matter what I connect to my ONT box (Via ethernet) I am not getting IPv6. I am not using the FiOS gateway but my own router. (I have seen users around the internet use their own routers and have no issues getting IPv6). I have tried 3 differant routers and even connecting my PC and Xbox One directly to the ONT box, but no IPv6 coming through.Hi Everyone, I am currently trying get Verizon to activate the Ethernet port on my ONT so I can use my own Enterprise Firewall. I know many customers have done this, but I am running into duffictiles getting someone on the phone at Verizon who understands what I need and can give me specifics as to how I can do this and still keep my on-demand and channel guide menu.Next, make sure the router is connected to the ONT correctly. The ethernet cable should have one end inserted into the LAN port on the ONT. The other end of the ethernet cable will go into the LAN port on the router. Once the wires are secure and properly connected, test your wireless internet again.I have had several issues with lost internet and video. Called the number on the TV screen and was told by the automated service system that my ONT must be restarted. I tellit to do so, and it does. The restart lets the tv work for a few minutes, then it fails again. This started last week and I suspect the problem is actually outside my ONT.October 12, 2023. Discover what a Verizon Fios ONT Box is and how it works. Get step-by-step instructions for installation, common issues, and connecting devices. Learn how to …09-26-2022 07:53 AM. I have been going back and forth customer service, and had replaced my router twice. ONT device once, and all the cables also replaced by the verizon in-person visits. It passes all arbitrary speed test, unless you test at the exact moment of the stuttering. Yet my issue is the lack of constant internet connection.There is a phone jack directly on the ONT, which is where your dial tone comes from. Your IW (inside wiring) plugs into there, so you can disconnect your IW and plug your phone directly in there to verify dial tone at the ONT. If it's good there, then you indeed have an inside wiring issue. If no dial tone at the ONT then it's a Verizon issue.Whether an ONT is supposed to be placed indoor or outdoor is determined by the model number. Most of Verizon's ONT is made by Alcatel-Lucent, a subsidiary of Nokia. Alcatel-Lucent makes both indoor and outdoor series of ONT. For indoor ONTs, the model number starts with I- for Indoor, such as I-211M-L, I-211M-D, etc.

Step 3 - Call Verizon technical support to switch your ONT from coax to Ethernet. Skip this step if your ONT is already connected to your router using Ethernet. Call Verizon's support number 1 ...

22 Feb 2022 ... I live in an apartment which has a utility room(AKA computer room). My computer & FIOS TV are in the computer room.time can vary based on a number of factors, but we recommend that you reserve about four hours for the Verizon technician to complete the installation of your Verizon Fios TV service. A person 18 years of age or older must be present for the installation visit and be able to make decisions on placement of wiring andHello! I am a current Verizon FiOS customer and have one of the oldest (if not, the oldest ONT) installed. I have the Motorola ONT1000GJ4. I am trying to look for a manual for the Motorola ONT1000GJ4 online but have not been successful. We are looking to change our service from 50/50 mbps to 200/200...It is Verizon property and is a key part of the FiOS system. It is the boundary between light on the fiber and wired interfaces to your devices. It has Ethernet, coax and phone connections for the various services. The box on the bottom is a set-top-box. Return it to Verizon when you cancel TV service.Either press the remote control button or use the navigation arrows on the remote to find/highlight/enter the menu option. Choose one of the following three pathways (whichever is available to you): Menu > Customer Support > Fix FiOS TV Issues > OK. Menu > Customer Support > In-Home Agent > Fix FiOS TV Issues > OK.Jan 6, 2012 · The Internet light on the router goes Orange/Yellow and cycles on and off. Three things could cause this: A bad ONT. A bad coax connection between the ONT and the router. A bad router. Check you MOCA WAN stats: How to check MOCA stats. If your stats are low between the router and the ONT, but probably have a cabling problem.Been having constant issues since I started using Fios gigabit. For months it was an issue with my download speeds being capped at 40-50 Mbps and a replacement router didn't fix anything. The day before a tech appointment I received a notification that something was "fixed" and it should all be better now.1. Activated ONT port over the phone at no charge. 2. factory reset my old actiontech router. 3. plugged my firewall into the ONT with cat6. 4. plugged the WAN port of actiontech to lan port on my firewall. 5. rebooted the actiontech.No matter what I connect to my ONT box (Via ethernet) I am not getting IPv6. I am not using the FiOS gateway but my own router. (I have seen users around the internet use their own routers and have no issues getting IPv6). I have tried 3 differant routers and even connecting my PC and Xbox One directly to the ONT box, but no IPv6 coming through.Router reset, router restore, DHCP release/renew, ONT reset all fix the issue, but only temporarily. Using Cloudflare/Google DNS on device or at router don't fix the problem. Using a VPN seems to fix the issue. I've found additional reports of this behavior from East Coast customers on this reddit, on the verizon fios forums, and on DSL reports.

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When connected directly without Verizon Fios router, all works fine. Verizon reset the router to factory defaults, but that did not help. Verizon replaced the Fios router, but that did not help. ... The simple fact is fios does not use modems. The ONT is an optical network terminal that converts between light and electricity. This process is ...The slowest link in the end-to-end path is a 10 Mbps Ethernet subnet. LED in ONT opposite Ethernet socket is GREEN (100 FullDuplex) My different routers with OEM, Tomato and DD-WRT are 100 FullDuplex WAN. with different PCs, LapTops, with different OS Windows and Linux. show same result: The slowest link in the end-to-end path is a 10 Mbps ...Hi - Read posts here about switching out Verizon router for my own, learned a lot (thank you) but now that I pulled the trigger to cut cable, ran ethernet into and all through the house (big job), and upgraded ONT hardware to high speed through Verizon, my own router cannot see the internet from ONT...Fios TV Voice Remote not working? Use the video above to help you set up your Fios TV Voice Remote for Fios TV One by Verizon. Be sure to head over our websi...The ONT will also indicate on many models if the Internet connection is being delivered over MoCa (Coax) or not to the router. Give Verizon a call if you're not sure. Someone should be able to take a look at the ONT and check to see whether or not the router can be seen. If it's just Wireless though, try swapping the router, as defaults …The ONT, or Optical Network Terminal, is the box where your fiber internet connection enters your home. Rebooting your ONT is also known as Power cycling. It...Forgot your User ID? Make a one-time payment. Recover your Verizon Account password, simply and easily with your Verizon User ID or Verizon mobile number. You can also pay on your wireless or in home account directly.1 Solution. 03-30-2020 09:18 PM. To add onto this, if you connect to your ONT and you do get Internet (or if you can reach https://activate.verizon.com ), make sure to perform a DHCP RELEASE in your computer's operating system before disconnecting the computer. Otherwise, any router you hook up to the ONT won't be able to pull an IP Address for ...Nov 1, 2019 · Not too many videos about this out there on YouTube. Not a complex video, but provides some information to those who don't want to crack open their own box.Verizon ONT keeps turning off randomly. I must manually reset each time, help! 01-14-2013 08:17 PM. As the title states, the ONT will randomly turn off, and in order for me to restore TV and internet, I have to unplug the ONT from the wall, unplug the battery backup, plug the battery backup in again, then plug the ONT into the wall.Reconnect the box's power and repeatedly click the Menu button. At this point, the FiOS box's rightmost light should turn green. On your remote, press the zero key, then the okay button. Your FiOS box will reboot a short while later, and once it is back up, the factory default settings will be applied.Not too many videos about this out there on YouTube. Not a complex video, but provides some information to those who don't want to crack open their own box. ….

Select New device and then select your Home. The app will now scan for the Google Nest Wifi. Tap Next to proceed with the setup once it is found. It will then connect to your Wi-Fi network and the Google Home app. Set a name and password for your new Wi-Fi network. Set the location of the device in your home.The way FiOS works is pretty simple. Verizon pulls a Fiber Optic cable (consisting of Glass, and maybe some Plastic and metal armor) into your unit or home. That fiber cable connections up to a device called an ONT, which is acts as your "ISP Demarc" or, the place where your router connects to. It's like a modem, but it's not.Please enter a User ID using letters, numbers or dots. Characters such as &, $, %, / or space may not be used.25 Feb 2021 ... No Need to buy a new battery! If your Verizon Fios ONT Battery Backup Unit (BBU) is beeping because of a low or dead battery, ...In the morning, and occasionally throughout the day, my wifi screams to a crawl. I have the 1 gig service, and typically pull around 500mb up/down from the router over my laptop and cell phones - normal; however, the internet has started to crawl more and more often unless I reboot the router. At a crawl, the max speeds that I can pull over any ...An Accepted Solution is available for this post. 05-29-201807:25 PM. The picture on my tv is very small, seats on the top left-hand corner of a 50" tv, I was pressing buttons on my remote, I don't know what button I pushed to make the image so small. I need guidance on how to use the remote control to restore the image to fit on the whole tv.Same thing here, replaced STB with a new one and it does the same thing. Verizon FIOS has a problem and they don't know how to fix it. Their solution is to blame it on something in your wiring or the power to the box. They don't have a clue what the issue is, but can re-set the box remotely. SAD SAD situation to have to keep dealing with this ...My Internet was out, router can be connected, just no Internet. So i called customer service, they ran a line test and said the ONT box is not responding. But i still see lights on the box. They asked me to reset it by pressing down the reset button on the PSU for 30 seconds. After that, the ONT box is no longer lighting up.Router constantly needs reset. mikecher. Newbie. 05-22-2012 05:32 PM. This problem started on Monday: Every 4-6 hours my wireless internet goes out and I need to reset my router. I have checked with multiple devices (iPhone, other computers and it is out for all of them). After reset it works fine for another 4-6 hours and then disconnects. Reset ont verizon fios, Jan 7, 2018 · The Fios BBU is just that, a backup battery. It powers the ONT in case of a power outage, but isn't the main source of power. You can remove the battery and the ONT will still work, you just won't have phone service if the power goes down. If the fios battery is beeping (the one in the ONT box that is) then it needs to be replaced., Step 1: Do you have a service outage? If you’ve lost connection, check to see if there is a service outage in your area. Service address. Step 2: No outage? Check your router or …, Here are some steps to check your router's set up: Take a look on the back of the router and make sure that the. cable coming from the wall has been plugged into the white Ethernet/WAN port. If you have TV service with Verizon, be sure the coax is screwed in. Make sure that any devices connected to the router (like TVs, computers, gaming ..., 1-15 of 17. The ONT, or Optical Network Terminal, is the box where your fiber internet connection enters your home. Rebooting your ONT is also known as Power cycling. It can be a key step in troubleshooting when all of your services are out., To fix this, simply connect an ethernet cable from the LAN port of your own router to the WAN port of your old Verizon router, as shown below. After you have connected the cable, give the Verizon router a reboot. Then, reboot all the set top boxes, and ensure that functions like guide and on demand work., Step-by-Step guide for installing Fios Internet and Fios TV One services, If you have a Fios Quantum Gateway or a Verizon Fios Advanced router, login to My Verizon (select Home) to change Wi-Fi name or password.To make a change: hover over Services, select Internet > under My Network, select a network to Manage > enter your new credentials and Save Changes If your Wi-Fi access is disabled, you will need to Enable Wi-Fi Access in the popup where you can manage your ..., A reset to the ONT via the power adapter would always fix the problem. However, in the last few months I've discovered several instances where FIOS services would be down (weather or randomly), but no amount of resetting the ONT (manually or FIOS app automation) would correct the problem., I am having the same problem for the last four days and there is no information on Verizon FiOS Site or did the on-line chat address the issue. I've reset the box and router (per suggestions) and it still persists. normally everything normal is a steady white light. It is steady white on the 4 other boxes. Only the primary has the issue., 11-26-201012:54 PM. red or amber video light usually means insufficient 1550 light levels on the fiber. you need to schedule a repair ticket. An Accepted Solution is available for this post. 11-27-201007:35 AM. After a while, the "Fail" light on the ONT also came on and I lost cable, internet, and phone service., I recently had Verizon FiOS internet installed. When the installer finished, the ONT was beeping. I asked him about it and he said that it is now policy not to install a battery in the ONT if you aren't getting Verizon phone service. He silenced the alarm by pressing the alarm silence button for 5 seconds and left., When ONT "goes down", my router would have a "no internet" indicator lite up. Resetting my router would have no effect. But Verizon's remote diagnosis would detect issue and alert me that it will perform a reset on the ONT. After the reset, internet would always be re-established, at least so far. Verizon should be able to read the logs., Most likely the Asus and FiOS routers are sharing the same IP address 192.168.1.1 so they FiOS router and STBs are not actually getting internet access. You'll have to switch the IP address of one of them. Since you are using the FiOS router in my opinion the best setup would be to use that connected first and turn off the wireless signal., Reset Picture size using remote control. 05-29-2018 07:25 PM. The picture on my tv is very small, seats on the top left-hand corner of a 50" tv, I was pressing buttons on my remote, I don't know what button I pushed to make the image so small. I need guidance on how to use the remote control to restore the image to fit on the whole tv., To fix this, simply connect an ethernet cable from the LAN port of your own router to the WAN port of your old Verizon router, as shown below. After you have connected the cable, give the Verizon router a reboot. Then, reboot all the set top boxes, and ensure that functions like guide and on demand work., 7 Aug 2015 ... Budget Nerd•4.7M views · 7:04 · Go to channel · Inside A Verizon Fios Box (ONT-Demarc) (Speedtest). The Tech Stop•187K views · 8:50 &midd..., Update your Verizon router; Reset the ONT; Factory reset your Verizon router; Contact Verizon's customer support; ... Here are a few methods that can help you quickly fix the Verizon FIOS router yellow light issue: Step. 1 . Make sure there isn't any outage in your area ., Have to keep restarting ONT to fix internet. tannor1. Enthusiast - Level 3. 09-16-2011 06:39 AM. OK for the past 2-3 months, at least once a week, I lose internet connection. My TV and Phone are working fine. It always happens over night, becuase when I wake up in the monring I have no connection. The only way to fix it is, I call up verizon ..., The only fix is to reset the ONT. When it stops passing traffic, the link lights on the router and ont look fine, data is lit on the ONT and the lights are flashing on the back. ... ·Verizon FiOS ..., My set top boxes keep resetting. gmhite. Newbie. 05-24-2013 05:45 AM. A few months ago, we looked into getting NHL center ice and Verizon (who answers the phone very quickly when you're adding services) told us we had to replace our boxes to new ones. We replaced the boxes and they kept shutting off, we never had any issues with the old ones., o Access the Wi-Fi setting on your Wi-Fi device, then select your Verizon Router using the Wi-Fi name or Wi-Fi network name (ESSID) shown on the label located on the back panel of your router. Enter the Wi-Fi password or Wi-Fi password (WPA2 key). The default password/key is also shown on the label., – Factory Reset ONT - Press and Hold 10-20 seconds – Factory Reset both ONT and Router - Press and Hold for ... Warning: The WAN Fiber Port is intended for connection to Verizon Fios only. It must not be connected to any cables/wires not designated for Verizon Fios. • Telephone Ports - connects a traditional phone to your Fios, So no and no. Very few things should stay powered on indefinitely. As a matter of fact, it will probably be the first thing you are asked when you call Verizon to troubleshoot an issue. If you base it on a router in this list, which is similar components, it should be rebooted every 1-2 months., To manually reset your Set-Top Box: Advertisement. Unplug the power cord to your Set-Top Box from the electrical outlet for 15 seconds and then plug it back in. …. Wait for the time to appear on the front of the Set-Top Box, then power it on. Wait several minutes while the Interactive Media Guide updates. More items…., Here's info on Fios Home Internet. 5G Home Internet service is currently offered in specific areas. Here's how to check for 5G coverage availability. A reset to factory default deletes all changes made to the configuration and connected clients (e.g., Network Name (SSID), Wi-Fi/Admin Password, etc.) need to reconnect., The remaining steps to complete the password reset depend on the option chosen. Device. If a push notification or text message is sent to your device, follow the prompts to authorize the password reset and then create a new password. Email. If an email is sent, click the link in the email to authorize the password reset and follow the prompts ..., Hit "Menu" on your remote, select "settings" then "voice control" then "Fios TV voice remote" then "Program Fios TV Voice Remote" then "reset remote setup.". After resetting, redo previous steps this time selecting "manual setup" following instructions to complete that setup. Remote volume/mute should work. Cheers!, Dec 5, 2018 · If you have red Fail light and no Network light then you are not getting a signal from Verizon. Like previous poster said you will need to call up and someone will probably need to come out to fix. Typical lights should be Power, Battery, Network, Management, and Data or MoCA depending on your connection to the router. 0 Likes., Fios password not working. 07-17-2023 07:25 PM. I got logged out of various TV apps on my TV (HBO Max, ESPN). When I tried to log back in using my Fios credentials, it says that I'm using an incorrect password. I have double and triple checked that I'm typing it in right. I am able to login on my computer and phone just time., Turn off both your router & ONT. While they are off, clear your internet cache from all browsers, and close all browsers. Go to command prompt (cmd) run ipconfig /flushdns. Then run ipconfig /release. Run ipconfig /renew. You might consider disabling or re-configuring your proxy or VPN., The first is the easiest: just press and hold the “silence battery” button for 3 seconds! That’s it, problem solved… for 24 hours. The beeping will resume and the next day, exactly on schedule. This isn’t a bad solution considering it takes three seconds, it’s free, and it’ll buy you a full day of peace and quiet., Nov 23, 2017 · Ah, gotcha. Typically if you need to reset the ONT, you can just unplug the power supply and if there's a battery backup, disconnect the battery. The ONT upon booting will pull it's configuration down from Verizon, similar to a cable modem. Correct answer: I have FIOS internet only and therefore don't use any FIOS equipment., However after resetting verizon cable box it could not update or find internet connection. I even tried plugging ethernet cable in back. Not sure what to try next. Setup is: ONT>>>>Ethernet to my own modem/router>>>>Ethernet from LAN port to LAN port of verizion Actiontec modem.