Verizon fios box reset

Repair status. Contact us. Learn about Set-top Box (STB) and Digital Video Recorder (DVR) equipment and features. Download the user guide for your DVR, Set-top Box or digital adapter.

Verizon fios box reset. Troubleshooting Assistant for Apple® iPhone® 11 Pro Max. This online tool will help you identify and resolve problems with your iPhone 11 Pro Max. Get online technical support and help with common issues. Troubleshooting Assistant for Apple® iPhone® 6.

12-12-2008 10:40 AM. There seems to be a glitch with the set-top box I have. Has this problem happened before? I have a digital set-top box with the DVR built in. The thing …

Newbie. 07-24-2013 06:41 AM. I tried the remote and thought it was the batteries. However after changing them, the box still would not power on. I tried the power button directly and still no power. I logged on to find a store location with intentions of exchanging the box. The virtual chat approached me but could not answer the question.Re: Netflix Crashing Fios TV One box. Butterstick1. Enthusiast - Level 2. 07-23-2020 07:28 PM. It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires. Unplugging from the receiver for a week an replacing the wire solved the issue.DO THIS AT YOUR OWN RISK.The "replace battery alarm" in the fios ONT (optical network terminal) will sound when it detects low voltage in your battery. You ...But for some reason the power won't turn on on the box. I've tried unplugging for 15sec and plugging back in, tried unplugging from the surge protector for 15sec and plugging back in. I've even tried both of those methods but for 2-3min and still nothing. I tried using the Verizon Home Agent program to reset the STB but still nothing.For all questions concerning your internet, phone, or TV support, call 1-800-VERIZON (or 1-800-837-4966)How to reset FiOS remote. Press and continuously hold 2 buttons and OK together. Release after a few seconds. Press 9-0-0 in that sequence. You will notice the Red LED blinking thrice. Then turn off, to confirm if the settings have been restored. If you notice there is no improvement, then you need to reprogram the remote depending on …Warning: The coax port is intended for connection to Verizon devices only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon devices. • Reset Button - allows you to reset your router to the factory default settings. To perform a soft reboot, press and hold the button for at least three seconds.Fios TV One. Fios TV One lets you view Fios TV on up to 5 TVs in the home. Check to see if Fios TV One is available at your address. Connect and activate Fios TV One using the guided self-install tool in My Verizon: Sign in and access the tool from the dashboard. Activating Fios TV One may take up to 20 minutes.

24/7 automated phone system: call *611 from your mobile. Here's how to factory / hard reset your Stream TV Soundbar if the screen freezes or app, audio or sync issues occur.If you have decided about rebooting your Fios Box, press the confirm button, and your Verizon Fios will be Reset. Method #2: Rebooting your Fios Box Physically. If accessing your Fios Box with a remote is no longer a viable option, this method is the way to go for you.you can try to verify that you don't have anything obstructing the flow of data communications between that box and the fios network, meaning re-tighten the coax cables and verify that you're getting a signal in that room (maybe bring a working box over to make sure that room isn't dead) other than that though, if you verify that you're getting ...Equipment or Service Line Issues - VerizonFDV provides unlimited local and long-distance calling within the United States. With Fios Digital Voice (FDV), you get enhanced calling features for added control and flexibility when making and receiving calls. Your calls and calling features are easily managed from any computer with an internet connection using the online account manager.Had similar problems with Fios TV One at house we moved to four months ago. There is one main DVR With coax connecting from the new Fios router in basement (with a MoCA 2.0 splitter running coax Cable to router and to Fios One dvr; one client set-top box with coax on main floor (and a fios wifi extender on second floor).- Tried the set-top box "Fix Fios" troubleshooter. - Rebooted the ONT. - Changed every single audio setting hoping that maybe it was some random setting. - Reset the settings back to default and rebooted the boxes. - I changed the audio settings on all three tvs and tried stereo, mono and surround. - Reset the tv settings back to their defaults.12-12-2008 10:40 AM. There seems to be a glitch with the set-top box I have. Has this problem happened before? I have a digital set-top box with the DVR built in. The thing that the box is doing is when switching from Non-HD channels to HD channels, you have to turn the box off so it will reset and then turn it back on.

2. Unplug the power from the STB and reconnect. 3. Unplug the HDMI connector from the back of the STB, reconnect. I've replaced the scrawny supplied HDMI cable with a Monster HDMI cable. No change. Tested all HDMI ports on the TV. All inputs do the same thing. I'll try one more box.About the Verizon Fios TV One Box. The TV One box is a small set-top box. It measures roughly 10x7x1.5.". We like the compact design because it doesn't take up much space on your TV stand. The box comes with 1TB of storage for your DVR recordings. It features a sleek and discreet black design that blends in easily.Either press the remote control button or use the navigation arrows on the remote to find/highlight/enter the menu option. Choose one of the following three pathways (whichever is available to you): Menu > Customer Support > Fix FiOS TV Issues > OK. Menu > Customer Support > In-Home Agent > Fix FiOS TV Issues > OK.@Rick5472 wrote:. I have been having issues watching Netflix on Fios channel 838 in Maryland. It seems when watching via the Fios channel and also after some other commands (like fast forward, rewind, pause, stop, etc) , my Fios cable box freezes up and goes through the reboot process and I have to wait for it to come back up and then resume Netflix.Learn about your Optical Network Terminal (ONT), how it is used with the Fios Digital Voice (FDV) Service, where it’s located & how to troubleshoot basic issues.Voicemail. Voicemail is a service that lets callers leave a message for you if you don't answer your mobile phone. Learn how to choose, set up and use voicemail. Understand the visual voicemail feature and how it works on Android™ (app required) and iPhone® (built-in). There are free and paid voicemail options to choose from.

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The Internet light on the router goes Orange/Yellow and cycles on and off. Three things could cause this: A bad ONT. A bad coax connection between the ONT and the router. A bad router. Check you MOCA WAN stats: How to check MOCA stats. If your stats are low between the router and the ONT, but probably have a cabling problem.Box keeps freezing. 10-26-2019 08:13 AM. Here is my problem: all of the Verizon Fios equipment is in our basement. The main cable box is on the second level and the other box is on top floor in the bedroom, which is the problem. The main box is a bigger box and the bedroom is smaller. Even though the box in the bedroom is connected with coaxial ...Aug 12, 2020 ... I have to use mobile data to upload this so its in low res. Tried to reset ONT, they cannot communicate with it. Started yesterday, and I ...How to reset Verizon FiOS router? Tech·WHYS. 36.3K subscribers. 8. 4.1K views 10 months ago. ...more. Resetting Your Verizon FiOS Router: A Simple Guide • Get your Verizon FiOS...Forgot your User ID? Make a one-time payment. Recover your Verizon Account password, simply and easily with your Verizon User ID or Verizon mobile number. You can also pay on your wireless or in home account directly.The Verizon router would fail but the Asus router did not. I have a Verizon extender hooked up to the Asus router and get strong 5g and 2g signal though out the house. No router reboots no dropped signal. Fast download and upload speeds. Verizon must know of this defect as there have been reported posts on the same issue since 2015.

Turn on your TV. Press the STB key on the top of the remote to make sure you are in FiOS TV "STB Mode.". Press the CH+ key to see the next higher channel. Press 5 - 0 then OK to tune to channel 50. Press Last to return to the last channel. Press Info to see information about the current program. Press Exit.Enter the remote code. Look for the 3-digit code from the table above corresponding to your TV. After that, hold down the "OK" and "0" buttons simultaneously until the LED on the remote blinks and remains static. Input the code using the number pad and press the "Channel Down" button once. This should turn off the TV.Verizon offers several types of home voicemail options depending on the services available in your area. Calling features are subject to availability and compatibility restrictions. Verizon currently supports the following residential voicemail options: Fios Digital Voice (FDV) Voicemail; Traditional Voicemail and One Point Voicemail; Voice ...Using your Fios remote, press the DVR button, use the arrow keys to navigate. Watch Fios TV on the go. To watch Fios TV online, sign into My Verizon and select the DVR tab to: record a show. schedule a program. view recorded programs. manage series. Access your DVR anywhere, using the Fios TV Mobile app. If you have Enhanced and Premium TV, you ...Here's info on Fios Home Internet. 5G Home Internet service is currently offered in specific areas. Here's how to check for 5G coverage availability. A reset to factory default deletes all changes made to the configuration and connected clients (e.g., Network Name (SSID), Wi-Fi/Admin Password, etc.) need to reconnect.May 22, 2012 · Demo of how to reset your Verizon FiOS box. Very often a box reset will solve any issues you are having with your FiOS service. The process is very similar ...Mar 21, 2023 ... ... Fios TV One by Verizon. Be sure to head over our website to find out how to reset the Fios TV Voice Remote. If you're looking for Fios TV ...Get the best out of the Internet with the Verizon Router! The latest Wi-Fi generation, Wi-FI 6E, adds support for 6 GHz, providing more spectrum for increased speeds, better coverage and lower latency. Supports single Wi-Fi name & password with SON (self organizing network) functionality. Automatic band steering. Check availability.To factory reset your Fios TV One device: Unplug the Fios TV One box from power. Unpair the Fios remote by pressing and holding the play/pause button and the zero (0) button until the LED on the remote begins flashing blue. Allow the LED to keep flashing until it turns red. Once this happens, plug the box back into power and press the menu ...NateH1. Newbie. 07-04-2014 07:42 PM. I have been experiencing the set top box reset/reboot problem for about 4 months now. I have tried it Verizon's way and gone through the multitude of diagnostics. I have had multiple set top boxes sent out to me. I have had RCA jacks sent to me. A tech came out and couldn't find anything wrong, etc...Try this: Main Menu > Settings > Voice Control > Fios TV Voice Remote > Program Fios TV Voice Remote>Reset remote setup. Remove your existing remote. Go back to: Main Menu > Settings > Voice Control > Fios TV Voice Remote > Program Fios TV Voice Remote>Manual setup, follow prompts and put in the names of your other equipment like your TV.Turn on your TV and Fios Set-top box. Press and hold the TV button for three seconds (Each device key should light up and the TV key should stay lit) Press the Power button on your remote (The device button should blink three times then turn off) Press the Up arrow button once every second until the TV turns off.

Press and hold the power button for 10 or more seconds. The power button LED ring will strong blink white for 1-2 seconds to indicate the reset has been successful. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Here's how to restore your Home Phone Base to factory default settings.

Mar 11, 2013 · On the second page use the navigation arrows to highlight the box (es) that are displaying the incorrect time, pressing the OK button to select each one (OR just press ' 1 ' to select all the boxes at once), then press the Right Arrow button again. Now on the third screen press the Right Arrow again. The box (es) will reset and your clock (s ...About two weeks ago, one of the set top boxes started to frequently reset itself. Nearly every time it is turned on, it clicks, turns off, and comes back on to show the red download screen. After a few minutes, it goes away and lets us watch tv for a while. Then it repeats the process. Sometimes after the reset, it becomes completely unresponsive.Enter the 5-digit billing ZIP code then click. Continue. . Select how you want to authorize the request to change the password then click. Send. : Depending on your device and your email address, your options may vary. The remaining steps to complete the password reset depend on the option chosen. Device.How do I reset my Parental Controls for my FiOS TV? Almost all my channels are coming up as "Blocked by Parental Control" and require a PIN to open which I was never given. I have called technical support but their hours of operation are only from Mon-Fri 8:00am to 6pm. Just exactly the time I am a...you can try to verify that you don't have anything obstructing the flow of data communications between that box and the fios network, meaning re-tighten the coax cables and verify that you're getting a signal in that room (maybe bring a working box over to make sure that room isn't dead) other than that though, if you verify that you're getting ...If you’re looking for a cable TV service that can give you an unbeatable combination of TV and internet, and even a home phone line if you need it, then you should definitely consi...Here's info on Fios Home Internet. 5G Home Internet service is currently offered in specific areas. Here's how to check for 5G coverage availability. A reset to factory default deletes all changes made to the configuration and connected clients (e.g., Network Name (SSID), Wi-Fi/Admin Password, etc.) need to reconnect.The Verizon Optical Network Terminal (ONT) Battery Backup Unit (BBU) provides backup power for your FiOS voice services, including Emergency-911 for up to 8 hours in the event of a commercial power failure. Verizon considers the battery in your BBU as a power source that you own. You are responsible for maintaining the battery in the …

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This exactly matches the specs from Verizon (12V 8AH) and costs just $20. This is the battery that I currently use in my FIOS box. FIOS REPLACEMENT BATTERY 12V 7AH SLA RECHARGEABLE BATTERY 12V: Verizon might be selling the battery for $40, but a compatible unit (in some circumstances the exact some one) can be had for much less. This unit has ...Manage your home network security. Your security is Verizon's top priority. Failure to protect your home network can result in possible identity theft, hacking of your personal information or malicious software infecting your devices. Below are tips on how to improve your home network security.This set-top box feature can help you avoid experiencing a "blank" screen, "no video" or "no signal" message on your TV. The TV input control automatically changes the input source to your Fios® TV set-top box when you press the STB button on your Fios remote or set-top box. Important:Learn about Fios TV Set-top Box (STB) equipment resolutions using your television and Fios remote control, My Fios app, or using Verizon guided solutions.How to reset Verizon FiOS router? Tech·WHYS. 36.3K subscribers. 8. 4.1K views 10 months ago. ...more. Resetting Your Verizon FiOS Router: A Simple Guide • Get your Verizon FiOS...The PowerReserve device is used with an Optical Network Terminal (ONT) configured with a Power Adaptor. With 12 fresh D-Cell or "flashlight" batteries, the PowerReserve provides at least 24 hours of backup power for basic voice service, including 911 dialing, in the event of a power outage. Note: The Verizon technician will be able to tell ...method to recover is to connect a USB keyboard (to the USB A port on the back of the StreamTV), and use the arrow keys to scroll down to the Factory Reset Data option, and hit Enter. The box will reset, go through setup again and download the latest build; but should be functional normally again. 8 Likes.Enter the 5-digit billing ZIP code then click. Continue. . Select how you want to authorize the request to change the password then click. Send. : Depending on your device and your email address, your options may vary. The remaining steps to complete the password reset depend on the option chosen. Device.1. Reset Your Fios Box Manually. Reseting Your Fios Box Manually. To reset your Fios Box, restart your LG television box and your router. After that, unplug the power cord from the back of your tv and router. Wait for a few minutes to reset it, and then plug in. 3. You’ll Have To Restart The TV Box And The Router. ….

24/7 automated phone system: call *611 from your mobile. Here's how to factory / hard reset your LTE Broadband Router if the screen freezes or call, app, audio or sync issues occur.Step 1: Make sure the TV and set-top box are both turned on. Step 2: For 5 seconds, long-press the OK and FIOS TV buttons at the same time, then release. The red LED light on the top of the controller will blink twice before remaining motionless. If this does not work, try again.Resetting Your Verizon FiOS Router: A Step-by-step Guide • Learn how to reset your Verizon FiOS router in just a few easy steps! Whether you're experiencing ...With your Fios router already installed, follow the below steps to activate your Video Media Service (VMS) or Set-top Box (STB). Make the connections: Connect the coax cable from your VMS or STB/DVR to a coax outlet. Connect the HDMI (other) cable from your VMS or STB to the TV. Connect the power cord from your VMS or STB to an electrical outlet.07-24-2011 09:09 PM. Hi, I just got this verizon FiOS service starting from July 15th. The box outside the hosue is beeping and has a red indicator. Red indicator is for changing the battery. I was wondering should I go and open the box and try to change the battery or should I ask verizon to come and fix it. It is just less than 10 days.24/7 automated phone system: call *611 from your mobile. Here's how to identify the LED light status indicators on your Verizon Router.This hard lock lasts for 30 minutes unless you reset the password using one of the following methods: Reset Voicemail Password from Wireless Device. Reset Voicemail Password from - My Verizon. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile.Day 13 wo fios TV. Finally on day 12 the wireless router stays connected, but the fios tv box cannot reboot, connectivity issues. This after numerous service calls by skilled technicians who replaced all hardware (two or three times?).After 2 minutes of playing youtube my fios box resets and says press any key to watch fios tv, I'm controlling youtube from my phone. This also happens when I use it through fios app on the the tv I have the same questionIf the soundbar is unresponsive and you are unable to perform a soft reset, remove the power adapter from the soundbar and wait approximately 10 seconds prior to re-inserting it. on your Stream TV remote to wake up your device. (upper-right). Utilize the 5-way navigation pad on the remote to highlight and the center (OK) button to select. Verizon fios box reset, A few things to confirm: 1) Check that the cables/cords are connected properly: a) Coax from the wall or floor goes to the "TV In" port at the back of the STB. b) If the STB and TV are high-def, then you'd have HDMI or component cables connected from the STB to the TV., If you have a Fios Quantum Gateway or a Verizon Fios Advanced router, login to My Verizon (select Home) to change Wi-Fi name or password.To make a change: hover over Services, select Internet > under My Network, select a network to Manage > enter your new credentials and Save Changes If your Wi-Fi access is disabled, you will need to Enable Wi-Fi Access in the popup where you can manage your ..., This User Manual will show you how to program and operate your new FiOS TV Remote Control (Model P265v1). The following steps will guide you to quickly set -up your Verizon FiOS TV remote for your TV. Turn on your TV and the FiOS STB. Make sure you can see live television. Locate the 3-digit code for your TV brand in the list below and circle ..., Reset the ONT by unplugging the power cable and pluggin it back in which takes a few minutes to reset OR simply unplug the optical cable running into the ONT for just a few seconds and plugging it back in. Again both solutions only work sometimes for 5 minutes, sometimes for 5 hours., 161K views 11 years ago. Demo of how to reset your Verizon FiOS box. Very often a box reset will solve any issues you are having with your FiOS service. The …, It happened to me also, my living room set top box reset itself at 2am on 12/1. I went to bed and tried to watch t-v. and that set top box restet itself 8 times in 20 minute intervals. Nobody was available at Verizon, I was on hold 1/2. hour. I called Verizon and the tech I spoke with claimed no to know what i was talking about. I am a fios ..., I have a digital set-top box with the DVR built in. The thing that the box is doing is when switching from Non-HD channels to HD channels, you have to turn the box off so it will reset and then turn it back on. It seems while you are switiching channels within Non-HD channels it works fine and the same with switching channels within the HD ..., Spending about an hour or so on line chat with Verizon to solve my 2 cable box tv problems and they lost patience with me while I swapped out the boxes to se..., How to reset FiOS remote. Press and continuously hold 2 buttons and OK together. Release after a few seconds. Press 9-0-0 in that sequence. You will notice the Red LED blinking thrice. Then turn off, to confirm if the settings have been restored. If you notice there is no improvement, then you need to reprogram the remote depending on the set ..., Stuck in Music channels. 02-15-2021 12:26 PM. Whenever either our DVD or the auxiliary box gets tuned to a music channel, it gets stuck there. We enter a new channel, but the box stays stuck, even after resetting entirely. The only way we can get out is - sometimes - if we can use channel up or down a few times, then it lets us enter a new channel., The ONT will also indicate on many models if the Internet connection is being delivered over MoCa (Coax) or not to the router. Give Verizon a call if you're not sure. Someone should be able to take a look at the ONT and check to see whether or not the router can be seen. If it's just Wireless though, try swapping the router, as defaults should ..., Look here first:Main Menu > Settings > Audio & Video > Audio > Audio Passthrough and set it to disable. If that doesn't help you have to get into the service menu and set the audio output to PCM. So go through the menus until you get to audio output and change it to PCM. Hit OK, exit and reboot the box., The former name of this device is the Verizon 4G LTE Broadband Router with Voice. A reset to factory default deletes all changes made to the configuration and connected clients need to reconnect. When you reset your device, make sure that you are not speaking on the phone. You will be disconnected from your call when you reset your device., External · From the back of the router, locate the Reset pin hole. · Insert a paper clip then press and hold the. Reset button. for at least 10 seconds with the ..., ES 01 / INTRODUCTION 1.0 Package Contents 6 1.1 System Requirements 6 1.2 Features 6 1.3 Getting to Know Your Fios Home Wi-Fi Extender 8 02 /, Below are the different ways in which you can set up controls: To set up Parental and/or Purchase Controls using your Fios TV remote control press: Menu > Settings > System > Parental/Purchase Controls > Follow the TV prompts to create your PIN. To set up Parental Controls online, sign into My Verizon and go to: Your TV > Manage Your TV ..., The Internet light on the router goes Orange/Yellow and cycles on and off. Three things could cause this: A bad ONT. A bad coax connection between the ONT and the router. A bad router. Check you MOCA WAN stats: How to check MOCA stats. If your stats are low between the router and the ONT, but probably have a cabling problem., Hit "Menu" on your remote, select "settings" then "voice control" then "Fios TV voice remote" then "Program Fios TV Voice Remote" then "reset remote setup.". After resetting, redo previous steps this time selecting "manual setup" following instructions to complete that setup. Remote volume/mute should work. Cheers!, 01-31-2022 12:14 PM. Sometimes, when I turn on my TV, there will be no sound from the FiOS box, and the audio bar will be stuck on the screen and say "fixed". The only way to fix it and get the sound back is to unplug and reboot the box. I've gotten a new box and continue to have the same issue. This is with the main FiOS tv one box (not a mini)., This exactly matches the specs from Verizon (12V 8AH) and costs just $20. This is the battery that I currently use in my FIOS box. FIOS REPLACEMENT BATTERY 12V 7AH SLA RECHARGEABLE BATTERY 12V: Verizon might be selling the battery for $40, but a compatible unit (in some circumstances the exact some one) can be had for much less. This unit has ..., When 2020 came to a close, Verizon boasted over 7 million broadband internet subscribers in the United States. Still, Fios by Verizon comes with both pros and cons. The Verizon Fio..., Mar 14, 2011 · On the second page use the navigation arrows to highlight the box(es) that are malfunctioning, pressing the OK button to select each one (OR just press ' 1' to select all the boxes at once), then press the Right Arrow button. On the third page press the Right Arrow button. The box(es) will reset. Check to see if your problem is solved., 11-24-2023 01:30 PM. Today, Verizon Support responded to my reply to their original response. Their response was EXACTLY the same as their original response above, word-for-word. Either they have nothing else to offer with regard to the problem or the Help feature in the Fios TV Mobile app is a Verizon Bot., Solution. reboot the router, wait for the internet light to connect, and then reboot the STB (unplug it 15 seconds and turn it back up) second problem is that you don't have a strong SNR number and that is causing the stb not to make contact with the vZ network. Solution. Disconnect the coax cable from both ends (wall/splitter and also at the ..., From the 'Manage My 5G Home' section, click. Restart My Router. . Restarting the router doesn't reset the Wi-Fi SSID or password. Review the message then click. Restart. to confirm. Internet is temporarily disconnected for devices connected to the 5G router. Allow a few minutes for the router to reboot then tap., To program your Philips RC1445302 Remote to your TV: Turn on your TV and Fios Set-Top Box; Locate the 3-digit remote code for your TV in the Philips RC1445302 Remote user guide.; Press and hold the TV button, press the OK button, and then release both buttons (The redlight on the remote should blink twice and stay on); Next, enter the 3-digit remote code (The red light should blink three times), 10-11-2008 11:13 AM. No, resetting your DVR will not impact your recordings. If you do the manual reset, by unplugging, there is no impact on anything. An on line, or reset by the FSC will disturb your settings, and can impact the next scheduled recording, so you may have to re-do some of the settings, (things like series preferences, video in ..., The long-term solution to silencing and solving the beeping from your Fios box by replacing the battery.Link to battery on amazon: https://amzn.to/2UBDIWT, Stuck in Music channels. 02-15-2021 12:26 PM. Whenever either our DVD or the auxiliary box gets tuned to a music channel, it gets stuck there. We enter a new channel, but the box stays stuck, even after resetting entirely. The only way we can get out is - sometimes - if we can use channel up or down a few times, then it lets us enter a new channel., Dec 12, 2008 · I have a digital set-top box with the DVR built in. The thing that the box is doing is when switching from Non-HD channels to HD channels, you have to turn the box off so it will reset and then turn it back on. It seems while you are switiching channels within Non-HD channels it works fine and the same with switching channels within the HD ..., Verizon Router - Change Wi-Fi Password. Sign in to the Admin WebGUI. From the 'Primary Network' section, enter the appropriate password into the 'Wi-Fi Password' field. Passwords can contain 8-63 alphanumeric characters and are case-sensitive. to display the current password. The network name (SSID) can also be changed in the 'Wi-Fi name' field., Next Step. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. This online tool will help you identify and resolve problems with your Verizon Router (CR1000A). Get online technical support and help with common issues., Learn how to fix your battery backup unit (BBU) for uninterrupted phone service with Verizon's troubleshooting tool and helpful tips.