Why is my xfinity box blinking blue

If your Xfinity router or modem has a blue light that flashes, it is probably in WPS pairing mode. Wi-Fi Protected Setup, or WPS for short, is a function provided by Xfinity that allows you to connect devices with Wi-Fi capabilities to the network without …

Why is my xfinity box blinking blue. Unplug the power cable from your gateway driver. Power cycling the Xfinity Gateway driver. Wait for at least 5 minutes to allow the power capacitors enough time to discharge. Plug the power cable back in and allow the gateway enough time to start. Look at the LED and see if the orange tint went away.

Turn the TV on, and press and hold the ‘Xfinity’ and ‘Mute’ buttons on the remote together for 5 seconds (or until the remote light at the top changes from red to green). Enter the first 5-digit code listed for the TV manufacturer. As the code is entered, the remote light will blink on each digit.

You might also want to know: (5 Fixes) Xfinity Router Blinking White [Updated] #7: Contact professionals . Some Xfinity routers blink blue light due to serious hardware or software defects. And unfortunately, only the brand’s representatives can fix these types of problems. So, if your device is still blinking blue…Factory Reset a Remote With the Setup Button. Press and hold the Setup button. The LED on the remote will change from red to green. Press 9-8-1. The LED will blink green twice to indicate that the remote was reset. Factory Reset a Remote Without the Setup Button.I have Xfinity and it’s probably about 5-7 years old. It’s not very old. I do not have the model number. The TV brand is Toshiba. Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs? The TV is fine it’s just the cable box keeps blinking a white light. Yes, it blinks on all inputs.Step 4: Pair Comcast remote and tv again. XR15 Models. Step 1: Simultaneously press and hold the A and D buttons for 3 seconds. Step 2: After the LED light changes from red to green, enter the code 9-8-1. Step 3: The LED light should flash blue 3 times, signaling the remote is reset. Step 4: Repair the remote with the set-top Comcast box. XR2 ...Dec 23, 2021 · Download the Xfinity app and launch it. Navigate to the bottom menu and search for TV options. Choose the device you want to reset. After the troubleshooting prompt, tap on continue. The screen will refresh, then click the System Refresh option. Be patient when waiting for the app to complete the task. 2. Jul 26, 2021 · As stated in the original post, the light is white. It is currently blinking white. It is located at the top-center-front of the new white wifi device from xFinity. I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions ...

Now you have to pair it again with the Xfinity set-top box. To pair the XR16 with your TV, Press that big microphone button in the middle while pointing it at your Xfinity set-top box. At this time, a series of instructions will be shown on the screen. Follow the instructions to complete the process. 4. Reset the Xfinity Set-top BoxUnplug the power cord from the back of your Xfinity TV box. Wait 10 seconds and then plug the power cord into the Xfinity TV box. Wait for at least one minute before turning on your Xfinity TV box. Press and hold the Reset button on the back of your Xfinity TV box for at least 10 seconds until you see a message that says “Reset Complete”.Sep 15, 2021 · Disconnect the Ethernet cable between the router and the modem. Wait patiently for a while, maybe grab a glass of water. Reconnect the modem’s power adapter to the wall. Plug the router’s power cord and switch both ON. If you still see a flashing blue light, it is time we moved towards a factory reset. Turn the TV on, and press and hold the ‘Xfinity’ and ‘Mute’ buttons on the remote together for 5 seconds (or until the remote light at the top changes from red to green). Enter the first 5-digit code listed for the TV manufacturer. As the code is entered, the remote light will blink on each digit.Turn the TV on, and press and hold the ‘Xfinity’ and ‘Mute’ buttons on the remote together for 5 seconds (or until the remote light at the top changes from red to green). Enter the first 5-digit code listed for the TV manufacturer. As the code is entered, the remote light will blink on each digit.What does blue light on Xfinity box mean? The blue light on the modem shows the mode for which it is used. It means that a secure connection is being established with a wireless device. A protected link between the gateway and another device is indicated by the steady white light change.You can also restart your router via the Xfinity app on your smartphone by following these steps: Log in to your Xfinity account and open the Internet menu. Tap on your router and select “Restart this device”. Tap “Restart Device” to confirm your decision. Your device will take about 5-10 minutes to restart.

To reboot your Gateway, here is what you need to do: Ensure that all Xfinity Pods in your home mesh are unplugged from their outlets. Now, unplug the xFi gateway and then wait for 60 seconds. Once 60 seconds are up, plug your Gateway again and wait for the light on the Gateway to turn white.A solid light indicates the phone (s) are on the hook. A flashing light indicates a phone is off the hook. If the light is off, you'll need to reset the Xfinity Voice modem. See reset your modem for Xfinity Internet or Xfinity Voice for instructions. If the light is flashing very slowly, please chat with us.Power on the TV and the cable box. Change the input of the TV to which the cable box has been connected. Press and hold the “Xfinity” and the “Info” button on the TV remote and wait for the LED at the top to change to green. Green LED Comcast Remote. Enter the code that the TV screen shows and press “OK”. The remote will now be ...Step 4: Pair Comcast remote and tv again. XR15 Models. Step 1: Simultaneously press and hold the A and D buttons for 3 seconds. Step 2: After the LED light changes from red to green, enter the code 9-8-1. Step 3: The LED light should flash blue 3 times, signaling the remote is reset. Step 4: Repair the remote with the set-top …The light on your Xfinity router should be a solid white or blue color. If the light is blinking, it means that the router has not yet connected to the internet. If the light is flashing, it means that the router is trying to establish an internet connection. If the light is off, it could indicate that the router is turned off or there is a ...

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Xfinity modems and routers from Comcast are renowned globally for top-notch internet delivery. No wonder it's a top choice for every household. However, the ...Sep 15, 2023 · You can also restart your router via the Xfinity app on your smartphone by following these steps: Log in to your Xfinity account and open the Internet menu. Tap on your router and select “Restart this device”. Tap “Restart Device” to confirm your decision. Your device will take about 5-10 minutes to restart. Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays.The blinking white light on your cable box is a way to tell if it’s up to date. It means that it’s not able to connect to the network. It’s possible that it’s happening because of a signal disruption caused by an issue with the routers. See also 4 Best Blue Light For Hormonal Acne.Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off.Factory Reset the Xfinity Remote with a Setup Button. Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red. Press 9-8-1. You will see that the LED will blink twice in green color. Now, your remote has been reset.

Blinking blue color indicates that the router is ready to pair, while a solid blue color indicates that the pairing has been successful. Why is the white light blinking on my cable box? If the white light is blinking, it means that the connection between your Xfinity router and the internet is not stable and is getting interrupted.If your Xfinity router's light is flashing blue, then it means the router is in WPS pairing mode. WPS (Wi-Fi Protected Setup) is a function that allows other WI-FI enabled devices to connect with the router without the need for usernames and passwords.The blue blinking light is descriptive of the mode of the router. It shows that the router is in WPS mode. ... Why Is Xfinity Box Blinking White Light? Xfinity Box blinks white light to show some issue. It is generally with the disrupted internet connection. The causes can be different for the stopped internet connection. Find out the cause and ...Feb 6, 2023 · When your xfinity device is trying to connect with other wireless device, it starts blinking blue. Once the connection is established successfully the blue blinking light turns to solid blue light. Why is my Xfinity modem blinking yellow? Xfinity modem blinks yellow when network between router and modem is not secure. This leads to slow network ... Sep 15, 2023 · You can also restart your router via the Xfinity app on your smartphone by following these steps: Log in to your Xfinity account and open the Internet menu. Tap on your router and select “Restart this device”. Tap “Restart Device” to confirm your decision. Your device will take about 5-10 minutes to restart. Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays.Take out all the connected wires from your Xfinity device and create a connection from your router to the modem via the ethernet cable. Once this is completed, you can reconnect the wires you previously removed. Make sure both devices are powered successfully and the blinking orange light should be a distant memory.Turn the TV on, and press and hold the ‘Xfinity’ and ‘Mute’ buttons on the remote together for 5 seconds (or until the remote light at the top changes from red to green). Enter the first 5-digit code listed for the TV manufacturer. As the code is entered, the remote light will blink on each digit.Why does the blue light on my Xfinity Box keep blinking? The blue light on the modem shows the mode for which it is used. A secure connection with a wireless device is what the routers is looking for. A protected link between the gateway and another device is indicated by the steady white light change.Why is the blue light blinking on my Xfinity box? The flashing blue light on your Xfinity router indicates WPS pairing mode. It means that the router is looking to establish a secure connection with a wireless device. Then, it automatically changes to steady white light, indicating a protected link between the gateway and another device. ...Restart from My Account Online. Log in to My Account. Scroll down and click on Manage TV. This option is also available on the Services tab. You can also select the specific set-top box to reboot from the Devices tab. Click the Troubleshoot button. Solutions to common issues will be displayed. Click on Continue.Comcast and Roku have taken a big step toward getting rid of the cable box by teaming up on an Xfinity TV app. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. I agree to Money's Terms of Use ...

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The “Online” light being off on the Xfinity router suggests that there is no internet service. To rectify the issue, check the main list, reset your router, plug it directly into a power source, or contact Xfinity customer support. Read …On your remote control, click on the Xfinity button. Use the right or left arrow button to highlight Settings then click OK. Using the Down arrow, highlight the Device Settings then click OK. With ...Loose Cables. The flashing white light can simply be a sign that one or more of your cables going into the router is loose or unplugged. You might need to unplug everything first and then make sure all of the wires are securely plugged into the device and the wall. Once you have checked to make sure the cables are secure, restart the router and ...Why is my Xfinity box blue light blinking? The flashing blue light on your Xfinity router indicates WPS pairing mode. It means that the router is looking to establish a secure connection with a wireless device. Then, it automatically changes to steady white light, indicating a protected link between the gateway and another device. ...Comcast cable box blue light. My comcast cable box has a blinking green light and i cant view any programs. the cable is working fine in the other rooms and everything is hooked up; I am to hook my hdmi cable from tv to comcast cable boxbut i get the message no signal. do i have 2 cables plugged in the tv and cable box thank yoTo sign in to Comcast email, visit the xfinity.comcast.net site and click the blue “Sign In” button on the left. Enter your sign in information, click the “Sign In” button again, and click the “Email” button on the top menu bar.Jun 15, 2017 · Okay unplug the modem for a few minutes to reboot it. Then test out the box again. If no change Comcast will have to first try to send a new activation signal to the box. If that doesn't work they have to send a tech out to verify the signal to the box is good. Feb 14, 2022 · Why is my Comcast cable box’s light blinking? Go to “Xfinity / Settings / Device settings / Power preferences / Power saver” on the screen (turn it on). The cable box will switch off after a time after the TV is turned off, and will remain off until the TV is turned on again. The blue light remains solid after the first cycle, with no ...

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One of the biggest problems that Comcast Xfinity users often come across is the flashing blue light on their Xfinity router. What does this mean? The flashing blue light means that it is in the process of WPS pairing. In other words, the flashing blue light means that the router is seeking to establish a strong connection with a wireless device.Check the Cable Connections. The most common cause for an Xfinity modem blinking green is insecure cable connections. Inspect the modem to make sure that all of the cables are connected properly. Otherwise, your modem will struggle to maintain a consistent connection and the light will keep blinking green.A solid light indicates the phone (s) are on the hook. A flashing light indicates a phone is off the hook. If the light is off, you'll need to reset the Xfinity Voice modem. See reset your modem for Xfinity Internet or Xfinity Voice for instructions. If the light is flashing very slowly, please chat with us. By familiarizing yourself with the meaning of each indicator light, you can quickly identify and resolve any problems with your Xfinity xFi modem. Blue. The blue light on the Xfinity modem indicates that the device is powered on and connected to the internet. If the light is blinking, it means that the connection is temporarily lost or interrupted.Different Light Status on Xfinity Modem/Router. Solid red: Indicates that the modem or router is unable to establish an internet connection. Solid white: means that the modem or router is successfully connected to the internet. Blinking blue: shows that the router or modem is actively trying to connect to other devices on the network.Why is my Xfinity screen frozen? To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Restarting the gateway could also fix the issue. If you have a Flex device, connect it using the WPS button. How do I reset my Xfinity …As stated in the original post, the light is white. It is currently blinking white. It is located at the top-center-front of the new white wifi device from xFinity. I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions ...Learn what the LED lights on your TV box indicate about your device status. Xfinity For full functionality of this site it is necessary to enable JavaScript. Don't worry, this sounds complicated but it's just a simple browser setting. You can usually find JavaScript options in your browser's Settings, Preferences or Internet Options menu.Keep pushing the button for 30 seconds. Or until all the lights on your router turn OFF. After doing so…. Set up your router from scratch again with the help of this video: Note: Exact steps may vary depending on the model of your Xfinity router. Now, the blinking orange light on your device should be gone.It is an Xfinity Gateway router which we got when we signed up for our Xfinity internet package. As stated in the title the 2.4 and 5GHz lights are blinking intermittently with the 2.4 GHz light blinking about every second. The 5GHz light blinks in a sort of pattern where it is on for one second, off for another second, then rapidly turns on ...Power on the TV and the cable box. Change the input of the TV to which the cable box has been connected. Press and hold the “Xfinity” and the “Info” button on the TV remote and wait for the LED at the top to change to green. Green LED Comcast Remote. Enter the code that the TV screen shows and press “OK”. The remote will now be ... ….

A solid light indicates the phone (s) are on the hook. A flashing light indicates a phone is off the hook. If the light is off, you'll need to reset the Xfinity Voice modem. See reset your modem for Xfinity Internet or Xfinity Voice for instructions. If the light is flashing very slowly, please chat with us.Sometimes I turn on the power button, tv comes on and Flex is stuck on a screen saver picture with the only option to make it work again is to do a hard reset. More often, the screen comes on, the "Lets' Get Started connect your apps" option is the default. I select that, scroll to Netflix and select it. The 3 dots come up for a moment then it ...Hello u/OpheliaFloat, thank you for reaching out to us for help with pairing your remote.We definitely understand the convenience of being able to control your equipment with one device, and we are here to help! If you haven't already tried these steps, we do have a helpful how-to here: https://comca.st/3xSkmzB, that will go over how to pair your remote …Solution 7 | Hard Reset your Xfinity Router. Hold the back reset button for a minute, then do nothing for 15 minutes. This will clear any changes made to the startup file and load the factory config file. Once the reset is finished, you will need to reconfigure your WiFi admin and password.The green light typically signifies that the box is connected to the power and internet connection. If the box is flashing green, it usually means that the box is rebooting or booting up. If the Xfinity box is constantly on and the light is solid green, it is indicating that it is connected and ready for use. If you are having issues with your ...1 Message Tuesday, December 28th, 2021 8:28 PM Closed Blinking blue light on cable box I've tried a system refresh, the xfinity assistant restarting it (can't connect to it), unplugging, checking cables, moving the box to another room - nothing is working.Now you have to pair it again with the Xfinity set-top box. To pair the XR16 with your TV, Press that big microphone button in the middle while pointing it at your Xfinity set-top box. At this time, a series of instructions will be shown on the screen. Follow the instructions to complete the process. 4. Reset the Xfinity Set-top BoxPower Outage A power outage can cause your Xfinity cable box to lose its connection to the Xfinity network, resulting in a blinking green light. When the power comes back on, the cable box may ...To do so, follow the steps below: Hold the power button down until it turns off, or disconnect the router from the wall to restart it. After shutting off the router, wait a minute or two before turning it back on. Check whether the router still has a flashing white light after it has been appropriately rebooted. Why is my xfinity box blinking blue, Install the Xfinity App on your smartphone or tab. Log in to your account using the login credentials you created during the router activation process. Scroll down to find the “Manage Internet” option. Tap on “Restart Modem” -> now on “start troubleshooting” This will start the troubleshooting process successfully. 5., May 18, 2022 · To do this, go to the website and click on the button that says: “forget xFi” to reset your router properly. Then, look up the instructions for how to set your Xfinity wifi again. If you still see a blinking green light, you should contact Comcast support. 6. Check For Service Interruptions. , Okay unplug the modem for a few minutes to reboot it. Then test out the box again. If no change Comcast will have to first try to send a new activation signal to the box. If that doesn't work they have to send a tech out to verify the signal to the box is good., Loose Cables. The flashing white light can simply be a sign that one or more of your cables going into the router is loose or unplugged. You might need to unplug everything first and then make sure all of the wires are securely plugged into the device and the wall. Once you have checked to make sure the cables are secure, restart the router …, May 14, 2022 · blue flashing light. Have reset router but it is stuck in blue flashing light mode. First. Check here for info on any possible local outages; Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to, to check it. , Check Battery Power. In order to check the battery level of your Xfinity remote, simply say "Remote settings" or "Remote battery" into your Xfinity Voice Remote. Your remote battery life should then appear on your TV screen. Press the xfinity button on the remote. Select Settings ( Gear icon ). Click on Remote Settings to view the battery level., Hold until the power button shows it is off. To reinitialize the gadget, wait for a few moments and then switch it on. Plug the modem onto the power connection and check whether the US DS light blinking is present. If you find that the problem is still there, move with the next fix. Inspect The Ethernet Cables., Avoid modem overloading. You may begin getting drops in Internet connectivity if your networking device is connected to more devices than is recommended. By connecting devices across multiple bands, some using the 2.4GHz and some using the 5GHz band, you can prevent the Xfi gateway from blinking green., Check Battery Power. In order to check the battery level of your Xfinity remote, simply say "Remote settings" or "Remote battery" into your Xfinity Voice Remote. Your remote battery life should then appear on your TV screen. Press the xfinity button on the remote. Select Settings ( Gear icon ). Click on Remote Settings to view the battery level. , Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ... , The Xfinity xFi whole-home mesh network system is a great way to ensure you have WiFi available to every device in every corner of your home. This guide will help you understand the small status light on the Pod itself. You will be able to get a lot more information from the Xfinity xFi app, as it shows the full status of each of your Pods., Download the Xfinity app and launch it. Navigate to the bottom menu and search for TV options. Choose the device you want to reset. After the troubleshooting prompt, tap on continue. The screen will refresh, then click the System Refresh option. Be patient when waiting for the app to complete the task. 2., I cannot get my comcast cable box toi turn back on after a power outage. my tv works, but the cable box keeps flashing four minus signs and ocasasiona On my bigpond netgar cable home network gateway cg3100d-2bpaus the down stream light is flashing green, the power light is green and the wifi light is , Press the Setup button. Hold until the red LED at the top turns green. Press and hold the Xfinity button on the remote until the LED flashes green. You’ll see on-screen pairing instructions. You might have to press it more than once in the case of XR2/XR5 remotes or if there is more than one set-top box within the range., You can also restart your router via the Xfinity app on your smartphone by following these steps: Log in to your Xfinity account and open the Internet menu. Tap on your router and select "Restart this device". Tap "Restart Device" to confirm your decision. Your device will take about 5-10 minutes to restart., Unplug your Gateway and any additional routers. Wait for a minimum of two minutes. Plug everything back in, one at a time, and in order of modem, router, everything else. Wait for everything to come back online. Check …, Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ..., The blinking white light on your cable box is a way to tell if it’s up to date. It means that it’s not able to connect to the network. It’s possible that it’s happening because of a signal disruption caused by an issue with the routers. See also 4 Best Blue Light For Hormonal Acne., Feb 1, 2023 · Check to see if the light is still flashing blue or if it has turned to white. If it's still flashing blue, move to the next step. Reset to Default Settings. Finally, if you've exhausted all other troubleshooting steps and your Xfinity device's blue light is still flashing, you may try resetting it to factory settings. , Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and …, Flashing red light on my comcast cable box. My xfinity hd cable box wont turn on. the remote light on the box will turn on and the data box will turn on but then it will shut off, leaving onl... Xfinity cable box blue light dont turn off. shoul i turn it off manualy or let it run.it really is annoying with that fan blowing?, The light on your Xfinity modem is blinking because it is sending and receiving data. Each light on the modem represents a specific type of data activity and when it blinks it indicates that data is in transit. For example, the “data” light on the modem will blink when a computer is connected and data is being transferred between it and the ..., Xfinity modem lights meaning, xFi advanced gateway, XB7 Wifi lights. The flashing lights on an Xfinity modem typically indicate one of two things: either the modem is booting up or the modem is establishing a connection to the Xfinity network. When the modem is in the process of powering up, the lights will flash in an alternating pattern., Feb 14, 2022 · Why is my Comcast cable box’s light blinking? Go to “Xfinity / Settings / Device settings / Power preferences / Power saver” on the screen (turn it on). The cable box will switch off after a time after the TV is turned off, and will remain off until the TV is turned on again. The blue light remains solid after the first cycle, with no ... , On your remote control, click on the Xfinity button. Using either the right or left arrow button to highlight Settings (which has a gear icon). Click OK. Using the Down arrow, highlight the Device Settings. Click OK. With the same down arrow, select the Power Preferences. Click OK., Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and …, Power on the TV and the cable box. Change the input of the TV to which the cable box has been connected. Press and hold the “Xfinity” and the “Info” button on the TV remote and wait for the LED at the top to change to green. Green LED Comcast Remote. Enter the code that the TV screen shows and press “OK”. The remote will now be ..., Unplugging the Xfinity Cable Box. By unplugging your cable box from the outlet, you can restart your device. Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. Unplug the device from the outlet. Wait for 10 seconds and then plug it back to the outlet. Press the Power button., The Reasons Why The Xfinity Modem Router Is Blinking Green. 1. Loosened, broken, and damaged cables. This is one of the reasons for experiencing a green blink in your modem. Even though they are not touched regularly, cables can be very sensitive. Therefore, you should check them to ensure they are properly connected., Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ... , Jan 11, 2023 · January 11, 2023 by Marsha Harrington. The blinking white light on your cable box is a way to tell if it’s up to date. It means that it’s not able to connect to the network. It’s possible that it’s happening because of an issue with the routers or the wiring. Why does my Cox Cable Box keep blinking? Watch on. , How do I turn off the blue light on my Comcast cable box? The down arrow button can be used to highlight the settings. The device lights can be highlighted with the down arrow button. ... The blinking white light on your cable box is a way to tell if it’s up to date. It means that it’s not able to connect to the network. It’s possible ..., Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix.